I89 believes gaming should be a source of fun and entertainment — not stress or financial hardship. Our responsible gaming policy helps you enjoy the experience within healthy boundaries. Learn how to set limits, recognize warning signs, and get support when you need it.
Responsible gaming means enjoying the experience while staying in control — you manage the game, not the other way around. At i89, responsible gaming means setting your own time and spending limits, keeping entertainment as the reason you play, and never chasing losses with more bets.
Many people in Bangladesh see online gaming as a quick way to earn money — but in reality, it's a form of entertainment. i89 wants you to treat it that way. Our responsible gaming policy is here to keep you informed and protected.
I89 provides a range of tools for responsible play — deposit limits, session time alerts, self-exclusion options, and more. These tools are in your hands, ready to use whenever you need them.
Gaming is meant to be fun. The moment it starts feeling like pressure rather than enjoyment, take a break and seek help.
The information above is for awareness purposes only. If you recognize any of these habits in yourself, please seek help.
I89 gives you powerful tools to stay in control of your gaming experience
At i89, you can set daily, weekly, or monthly deposit limits. Once a limit is set, it takes effect immediately and cannot be increased before the specified period ends — though you can reduce it at any time. This tool makes it easy to stay on top of your budget.
Extended play sessions reduce focus and impair decision-making. i89's session timer sends you automatic alerts after a set period. You can define your own maximum session length, and there's also an option to be logged out automatically when time is up.
Set a daily or weekly loss limit at i89. Once you reach that amount, the system will automatically stop you from placing further bets. This protects you from making impulsive decisions that lead to bigger losses.
Sometimes you just need a break. With i89's cooling-off option, you can temporarily suspend your account for anywhere between 24 hours and 30 days. During this period, logging in and placing bets will be completely disabled, though promotional offers will remain active.
If gaming feels like it's getting out of control, choose the self-exclusion option. Your account can be fully closed for anywhere between 6 months and 5 years. During this time, i89 will not send you any promotional messages.
I89's support team is trained in responsible gaming. If you want to talk about a gambling problem — yours or someone you know — contact our 24/7 support. All conversations are completely confidential.
Setting limits at i89 is simple. Just a few steps and you have full control over your gaming experience.
Log in to i89, click the profile icon in the top right corner, and go to "Account Settings".
Go to the Settings page and click on the "Responsible Gaming" tab.
Choose the type of limit you want — deposit, loss, or session time — then enter the amount or duration.
Clicking the "Confirm" button will apply the limit immediately. You will receive a confirmation email.
If you have any concerns or wish to self-exclude, contact i89 support directly — help is quick and readily available.
| Limit type | Duration | Change |
|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | Decreasing: immediate; Increasing: after 7 days |
| Loss limit | Daily / Weekly / Monthly | Decreasing: immediate; Increasing: after 7 days |
| Session time | Every session | Can be changed at any time |
| Cooling-Off | 24 Hours – 30 Days | Automatic reinstatement after the period ends |
| Self-exclusion | 6 Months – 5 Years | Cannot be withdrawn before the period ends |
While self-exclusion is active, i89 will not send you any promotional emails or SMS. Your well-being is our priority.
I89 offers both short breaks and long-term self-exclusion options, whatever you need
If you've been playing more than usual or just need to clear your head, take a one-day break. Your account will be reactivated automatically when the period ends.
Take a one-week cooling-off period. During this time, login will be disabled, giving you the space to clear your head.
If you feel you're losing control of your gaming habits, close your account for 1 to 6 months. This period can be extended but not shortened.
For serious concerns, choose long-term self-exclusion. Your account cannot be reactivated by any means until the exclusion period has ended.
Read through the questions below. If you answer "Yes" to three or more, consider reaching out for help. i89's support team is always here for you.
Do I often end up spending more than my planned budget?
Do I chase my losses by placing bigger bets?
Do I hide my gaming from family or friends?
Do I feel restless or irritable when I'm unable to game?
Is gaming cutting into time you would normally spend on work, studies, or family?
Have I ever borrowed money or dipped into my savings to place bets?
Have I tried to stop gaming but failed?
If you answer "Yes" to three or more questions, take a break right now and speak with the i89 support team or a professional counselor.
Gaming addiction develops gradually — many people don't recognize it at first. If you notice any of the signs below in yourself or someone close to you, take action without delay.
Asking for help is not a weakness — it's the first act of courage. i89 is here with you.
Contact us for professional help with gaming problems
I89's 24/7 support team is ready to assist with responsible gaming concerns. Reach us via live chat or email — full confidentiality guaranteed.
An internationally recognized support group for people recovering from gaming addiction. Experienced members share their stories and help others on the path to recovery.
Gaming addiction is a mental health issue. Speak with a local mental health counselor or psychiatrist — professional support is effective.
Talk openly with the people close to you. Support from family and friends is the greatest strength on the road to recovery. Don't hide it — have the conversation.
I89 is strictly for users aged 18 and above. Account registration by minors is strictly prohibited, and age is verified through the KYC process.
Parents can also take steps themselves to protect their children from online gaming. Use parental control software on computers and mobile devices, and keep a close eye on your child's online activity.
I89 is more than a gaming platform — we are committed to building a responsible community. Every responsible gaming tool and policy we offer is designed with our users' long-term well-being in mind.
Your responsible gaming questions, answered
Join i89 and enjoy a safe, responsible gaming experience. Use our tools, set your own limits, and keep gaming purely for entertainment.